ExecutionPrinciple 02 of 12
Exception-first operations
Exceptions are categorized, routed, and resolved with structured escalation paths.
What it means
Exception-first operations
Exceptions are categorized, routed, and resolved with structured escalation paths.
Exception taxonomy defined per workflow.
Escalations route to the right owner automatically.
Approvals trigger only when thresholds are hit.
Backlogs stay visible before they become fires.
Expected outcomes
Structured exception taxonomy
Clear approval thresholds
Inbox view for every queue
Principle 02
Agents execute workflows end-to-end with human oversight.
This principle is part of the Execution category — agents execute workflows end-to-end with human oversight..
Guardrails
Controls and safeguards that keep this principle reliable in production.
Escalation matrix agreed with stakeholders
SLA targets per exception type
Evidence required for each escalation
Signals we watch
1
Exceptions per 100 cases
Tracked weekly and monthly
2
Time-to-resolution by category
Tracked weekly and monthly
3
Approval turnaround time
Tracked weekly and monthly
See it in action
Principles applied to real workflows
We map exceptions and approvals during discovery — book a call to see how.